🛠️ Technical Issues
âť“ The scanner is out of service. What can I do?
➡️ Please contact the customer support team to access the full app journey and receive assistance.
❓ I can’t access the tool.
➡️ Please ask your manager to create an account for you, or contact customer service for help.
âť“ The camera is not opening in the app.
➡️ Make sure you have authorized camera access in your browser and app settings. If the issue persists, contact customer support.
❓ I can’t switch my photo to horizontal view.
➡️ Check your phone’s settings to ensure auto-rotation is enabled and allowed for the app.
âť“What are the minimum system Requirements for using Carcheck AI ?
➡️ LINK to dedicated article : https://support.autobiz.com/portal/en/kb/articles/%EF%B8%8F-system-requirements-webapp-comptability
📍 Location & Access
❓ I can’t find the right site to localize the inspection.
➡️ Please contact your manager so they can assign the correct site in the User Manager module.
❓ I can’t access the PDF in a scanner journey.
➡️ Have you already passed the vehicle through the scanner? If yes, the PDF will be generated shortly.
⏳ Please note: it may take a few hours for the matching to be completed.
📲 App Setup & Installation
âť“ How can I install the app on my device?
➡️ Please refer to the installation video provided here: