Software operation
The vehicle model and/or version is not available in the drop-down list. Can I select a similar alternative to continue the process?
If the relevant vehicle model or model variant is possibly not available in the drop-down list, please send us a note in advance by e-mail to support@autobiz.com. We will then get back to you as soon as possible with information on how to proceed.
After the offer for the used car from Carcheck was linked to an order for a new car, the price became lower, although this is actually a guaranteed trade-in price. Why?
The query about the vehicle data also includes a question about the so-called entry stock date - this is the first estimated date for the future delivery of the new car and thus the handover of the used car. The difference between this term and the ...
How do I find an appraisal file in Carcheck?
To find an appraisal file in Carcheck log into the system and click on the search function button at the bottom of the Trade-In Price Dashboard (main screen)... ..then enter your search criteria into the fields below... NB: you will normally only ...
Photo of the instrument panel
Please note: For this photo it is necessary to upload a photo of the instrument panel/odometer with the engine running. We can therefore expect that the indicator lights are not displayed and that the current mileage, which is also entered in ...
Buttons or images are missing in the Carcheck file
If the Carcheck page is displayed incorrectly and/or buttons are missing, please delete the cookies for the Carcheck website, clear the browser cache and refresh the page. For Google Chrome, Microsoft Edge or Safari, this can be initiated - as an ...
Vehicle categories excluded from trade-in purchase
Used vehicles that match one or more criteria from the list below are excluded from trade in purchase: Diplomatic vehicle, Driving school vehicle, Modified vehicle (eg. after market adaptations, non OEM rims, engine tuning etc), Imported cars, Non ...
How do I link the Trade-in price guarantee from Carcheck to a new Stellantis car offer?
As soon as the appraisal is completed and a guaranteed trade-in price has been returned, the Carcheck file moves from the Pricing in progress to the Trade-in price proposed tab. Select the Trade-in proposed tab in the trade-in price dashboard of ...
Discrepancy between the Trade-In Price Guarantee and the prices quoted in the Stellantis website
Stellantis Website (estimated) price: The trade-in price generator within the Stellantis Website enables the end customer to obtain an estimate of the trade-in price for a vehicle. It is only an estimate that encourages an appointment at the ...
Is the determined guaranteed trade-in price a gross or net value?
All trade-in prices determined by us are gross values.
File rejected due to incorrect Photos / data. How can I progress?
The pricing team first looks at the Carcheck vehicle file. If any data or information for the determination of a price is missing, you will receive an e-mail from the Pricing Manager with a comment on what exactly is still required or what needs to ...
How does the trade-in handover process work?
If a customer has bought their new Stellantis vehicle online and linked the new vehicle purchase to a trade-in of their used vehicle through Omnichannel and the Agent location has then declined the offer to pre-empt the trade-in for their own stock ...
How does the pre-emption process work?
When an online customer links a trade-in to a new vehicle order they will select a Stellantis registerred agent location where the handover of the two vehicles will take place. At the moment this ocurrs the Agent location selected will recieve an ...
Where does autobiz Carcheck fit into the Stellantis Omnichannel?
When making an Online purchse of a Stellantis vehicle online within the Omnichannel, end customers will be promted to choose if they wish to trade-in their current vehicle to help fund the new vehicle purchase. Should customers choose this option ...